AI Chatbot
A large share of support volume consisted of the same handful of questions, but a generic chatbot had previously damaged trust by confidently inventing answers that were wrong.
- Project type
- Conversational AI
- Industry
- Customer support
- Domain
- AI
- Delivery
- Web channel first, then messaging channels
Technologies
- Python
- FastAPI
- LLM APIs
- PostgreSQL
- Next.js
- WhatsApp API
- Grounding
- Approved content
- Fallback
- Human handover
- Channels
- Web, app, WhatsApp
These describe scope and architecture. We do not publish performance figures we cannot substantiate.
Business problem
A large share of support volume consisted of the same handful of questions, but a generic chatbot had previously damaged trust by confidently inventing answers that were wrong.
Our approach
The assistant only answers from an approved content set, and every response is checked against a confidence threshold. Below that threshold it says it does not know and offers a handover rather than guessing. Unanswered questions feed a content backlog.
Result
Routine questions are resolved without an agent while genuinely novel ones reach a person quickly with the conversation attached. Gaps in documentation surface as data instead of as complaints.
Key features
The capabilities that mattered most to the outcome.
- Answers grounded in approved company content
- Clean escalation to human agents with full context
- Web, in-app and WhatsApp channels from one core
- Confidence thresholds with safe fallback replies
- Conversation analytics on unanswered questions
Technologies used
Chosen for the requirement rather than by habit — we explain the trade-offs before building.
Your project would not necessarily use the same stack. We choose per requirement, and we will explain the reasoning before anything is committed.
Need something like this?
Tell us how your situation compares. We will outline what would carry over, what would differ, and what it would take to deliver.
Related work
Other systems in the same domain.
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- Result
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Key features
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Key features
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- Python
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Have a Project in Mind? Let’s Build It.
Tell us what your business needs. We scope the solution, recommend the right architecture and give you a clear plan — design, build, deploy, maintain and grow.